TERMS AND CONDITIONS FOR 8 DAY EXPERIENCES

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1. Introduction & Applicability

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These Terms & Conditions form a binding agreement between you and IntiTwins ("the Company") upon booking any of our 8-day experiences. All agreements are governed by Portuguese law, and any disputes will be handled via mediation and arbitration centers in Portugal.

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2. Booking & Contract Formation

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Your booking is confirmed once you submit the required down payment and receive the confirmation email from the Company. By submitting your down payment, you enter into a binding agreement with the Company and acknowledge acceptance of these Terms & Conditions.

 

3. Pricing & Payments

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3.1 Down payment. You are required to pay a 25% down payment ("Down Payment") per person per booking to be confirmed. The down payment is non-refundable unless cancellation is requested within 14 days of booking, in accordance with EU consumer protection laws for distance purchases. After this period, the down payment is retained to cover planning and coordination costs.

 

3.2 Final Payment. Payment of the remaining balance of the booking price (the final 75%) is due 90 days before the departure date.

 

3.3 Currency and payment methods. All payments must be made in euros, unless specified by the Company. You are responsible for any currency exchange rate differences or bank transaction fees. Accepted payment methods include: bank transfer, Wise, PayPal, Revolut, or payment directly through a personal link generated through this website.

 

4. Cancellation by You

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4.1 Tiered Cancellation Policy.

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• Cancellation within 14 days of booking: You will receive a full refund of all payments, including your down payment.

• Cancellation 91 or more days before departure: You will receive a full refund of all payments made, except for the non-refundable down payment.

• Cancellation 90 to 31 days before departure: You will receive a 50% refund of all payments made, except for the non-refundable down payment.

• Cancellation 30 days or less before departure: No refund will be provided. However, if we are able to find a new traveler to fill your spot, we may, at our sole discretion, provide a 100% refund of all payments made, except for the non-refundable down payment.

 

4.2 Unused Services and Early Departure.

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If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment, and we suggest that any claim is made directly with them.

 

5. Company-Initiated Cancellations

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5.1 General. If the Company cancels the trip for any reason, you are entitled to a 100% refund, including the down payment. Refunds will be processed within 30 days of cancellation. In case of any cancellation, we are not responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to, visas, vaccinations, unfavorable exchange rate fluctuations, travel insurance excess, or non-refundable flights.

 

5.2 No-Show. If you fail to join the journey on time and don’t depart with the group at the time and date set, the Company reserves the right to cancel your booking, and you will not be able to join the experience late, and no refund will be made.

 

5.3 Your Violation of Community Guidelines. The Company reserves the right to remove you at any time while on the trip due to any of your actions, inactions, communications, violation of the Community Guidelines, or any other behavior that the Company deems to be a security concern, or that may impact the dynamic and safety of the trip, as determined by the Company in its sole discretion. In the event of such removal, you may not be entitled to any refund or compensation. The Company may also elect not to provide you services in the future.

 

6. Contingency & Company-Initiated Changes

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6.1 Force Majeure. The Company is not liable for any failure to perform its obligations under this agreement if such failure is caused by an event beyond its reasonable control. Such events include, but are not limited to, acts of God, war, terrorism, pandemics, natural disasters, and other events beyond the company's reasonable control. In the event of such a circumstance, we will provide you with written notice and will reschedule your booking for a future date.

 

6.2 Minimum Participation. Some experiences may require a minimum number of participants. In the unlikely event that the minimum is not met, the company reserves the right to cancel the experience. In such cases, you will receive a full refund, including the down payment.

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7. Travel Insurance & Health

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7.1 Travel Insurance.Travel insurance is mandatory for all participants and it is recommended to be taken out at the time of booking. Your travel insurance should provide cover against personal accident, death, medical expenses, and emergency repatriation with a recommended minimum coverage of $200,000 USD for each of the categories of cover. We also strongly recommend the travel insurance policy include coverage for cancellation, curtailment, personal liability, and loss of luggage and personal effects. A policy holder and policy number in your name must be provided to the Company a minimum of 48 hours prior to departure.

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7.2 Health Conditions. You are required to disclose any medical or health conditions that may affect your participation. We reserve the right to decline your participation if a disclosed condition poses a safety risk to you or the group.

 

8. Liability

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8.1 The Company is responsible for the proper performance of all travel services included in your booking, in accordance with the Portuguese legal framework for package travel. We are not liable for any injury, illness, loss, damage, expense, or other claim that results from:

• Your own fault or the fault of a third party unconnected with the provision of the travel services and unforeseeable or unavoidable.

• Unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.

• Events that we, or a service provider, could not, even with all due care, foresee or forestall, including acts of God or Force Majeure.

 

8.2 Limitation of Liability. Our liability for damages, other than personal injury or death, will be limited to three times the total cost of your booking. These limitations do not apply in cases of our gross negligence, willful misconduct, or fraud.

 

8.3 Pricing Errors. The content and services published on our website may include inaccuracies or errors, including pricing errors. We expressly reserve the right to correct any such errors on our website and to cancel or amend any reservations made under an incorrect price. In such an event, we will offer you the opportunity to keep your reservation at the corrected price or receive a full refund without penalty.

 

9. Indemnification

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You hereby agree to defend, indemnify, and hold harmless the Company, its affiliates, and their officers, directors, employees, agents, licensors, content providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of this agreement, including without limitation: (a) any unauthorized use of the Company website, any Company programs, any Company IP assets, or any content thereof; or (b) any of your actions during a trip.

 

10. Your Rights and Obligations

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10.1 You are responsible for ensuring you have valid passports, visas, and any required travel documents. You are expected to adhere to all safety guidelines, honor local cultures, contribute to a respectful group dynamic, and notify the Company of any special needs, health conditions, or risks prior to the journey.

 

10.2 You must read the community guidelines before beginning any journey.

 

10.3 Complaints. In the rare case there are any issues during the journey, you must report them to the hosts during the trip to allow for immediate resolution. If not resolved on-site, complaints must be submitted in writing within 14 days of completing the journey. Failure to follow this process may waive your right to a later claim.

 

11. Privacy & Data Protection

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The Company collects personal data only for trip operations, safety, and legal compliance. All personal information is securely stored and never shared or sold without your consent. See our Privacy Policy and Cookie Policy for more information.

 

12. Use of Photos/Videos

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By participating in a trip, you grant the Company a perpetual, royalty-free, worldwide license to use your name, image, and likeness in photos or videos taken during the experience for promotional and marketing purposes, without further compensation to you. If you do not wish to appear in any media, please notify us in advance in writing.

 

13. Governing Law and Jurisdiction of Disputes

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13.1 Governing Law.

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We control and operate the Company Website, our Company Programs, and our Trip Services from Lisbon, Portugal. While we invite users from all parts of the world to visit the Company Website and other Company Programs and to use our Trip Services, each user hereby acknowledges and agrees that the Company Website, other Company Programs and our Trip Services, and all activities available on and through the foregoing, are governed by the laws of Portugal. Accordingly, you hereby expressly agree that the laws of Portugal, excluding its conflict of laws rules shall govern this Agreement, including without limitation our Company Privacy Policy and your use of the Company Website, any other Company Programs and our Trip Services.

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13.2 Jurisdiction of Disputes.

i. In the event of any dispute arising out of or in connection with the present contract, the parties, in an attempt to resolve any such dispute, shall resort to conciliation and/or mediation proceedings pursuant to the CONCÓRDIA CENTRE (CC) Rules of Conciliation and Mediation, with the appointment of one or more conciliators and/or mediators pursuant to the said Rules.

ii. If it is not possible to settle the dispute within the conciliation or mediation proceedings within 6 months - unless otherwise agreed by the parties or duly substantiated by the conciliator or mediator -, it shall be finally settled under the Arbitration Rules of the Lisbon Maritime Arbitration Centre (CAM LISBOA), by one or more arbitrators appointed in accordance with the said Rules.

 

14. Contact Information

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If you have questions or comments about this agreement or the Company Websites, Company Programs or Services, please write, phone, or email us via the contact information below:

 

Paez Alarcon LDA.

Rua da Paz 15, 4to andar

1200-319, Lisboa

+351 933 084 300

travel@intitwins.com

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